Frequently Asked Questions
What devices can I use to read MediaLid books?
Answer: You can use any modern device to read our books, including desktop computers, laptops, smartphones, and tablets.
Any device powered by Apple or Android OSs, or with a built-in web browser, will allow you to read our books.
Is your website compatible with my operating system?
Answer: As long as you are using any of the following major operating systems on your device, you should have no trouble accessing our site:
- Google Chrome
- Internet Explorer (IE) 8 or greater
We are also compatible with every major web browser:
- Mac OS
- Windows Phone
My book isn't working. Can you help?
Answer: We are always available to help, so please contact customer support with the following information: the title of the book, the issue you're having, and the type of device you're using. We'll work to find a solution to your problem as soon as possible and get back to you ithin 24 hours.
Is there anyone who can help me with my technical questions?
Answer: Yes, our technical support staff is here to help. Just fill out our online contact form with details regarding your issue, and we'll get back to you as soon as we can.
Billing and Membership Inquiries
How can I confirm that my membership has been cancelled?
Answer: If you've requested to cancel your membership, you will receive a confirmation email after the request is processed. The email will be sent to the address we have on file for you; to update your email address, contact customer support.
If you do not receive your confirmation email, check your spam folders, then contact customer support if you cannot find the confirmation email.
Can I speak to a live customer support representative?
My membership has been cancelled, but I'm still being billed. What can I do?
Answer: Please contact customer support right away. If your account is cancelled, it should not be billed any longer, so we want to work with you to correct the issue immediately.
What are the details of your cancellation policy?
Answer: You can cancel your membership any time you wish. Once you've cancelled your membership, you'll retain account access for any remaining time in the billing cycle. Once the new cycle begins, you will not be billed and your account will be closed.
What do I need to do to cancel my account?
What is MediaLid's policy regarding refunds?
Refunds may be requested under any of the following circumstances:
A) Technical issues that prevent you from enjoying our services
B) Fraudulent activity on your financial accounts
C) An accidental billing; OR
D) An unsatisfactory experience with our site.
If you would like to request a refund for any of the reasons listed above, please speak to a support rep at 1-866-949-7186.
We try to process all refunds within 24 hours, but it may take 3 to 7 business days for the refund or credit to post to your account. Once your refund is processed, you will receive an email confirming the refund is on its way.
*To learn more about our refund policy, please see our Terms of Service, our speak to a representative at the number listed above.
What will the charges from MediaLid look like on my credit card statement?
Answer: If you're looking for our site's charges on your credit card statement, they will appear as "medialid.com 8669497186". Please contact customer support for any further billing questions at 1-866-949-7186.
For additional assistance please contact a support representative.